Shipping Policy
We offer free standard shipping on all orders within the continental United States.
Orders are processed and shipped within 24 business hours of receipt and typically arrive within 2–5 business days.
For expedited shipping quotes, please contact us at info@kianrugcompany.com.
For international orders or shipments outside the continental U.S. (including Alaska, Hawaii, and Puerto Rico), please email us at info@kianrugcompany.com for a custom shipping quote.
Return Policy
At Kian Rug Company, customer satisfaction is our top priority.
We understand that buying a rug online can be challenging, and we want you to shop with confidence.
If you're not completely satisfied with your purchase, we gladly accept returns within 14 days of delivery, via FedEx or UPS.
Return Guidelines:
- Rugs must be in original condition, unused, and repackaged to the best of your ability.
- If you need extra packaging materials, we’re happy to provide them.
- To initiate a return and receive a prepaid return label, email us at info@kianrugcompany.com.
Return Fees:
- A 5% restocking fee will be deducted from your refund.
- Buyers are responsible for:
- The original cost of shipping (even on free shipping promotions).
- The cost of return shipping.
Please note: While we offer “free shipping” at checkout, the actual shipping cost will be deducted from your refund.
Kian Rug Company reserves the right to refuse returns or exchanges for items that are not in original condition due to damage or misuse.
Once your return is received and inspected, we will issue a refund to your original payment method.
Please allow 15–30 business days for processing.
Final Sale Items:
- All sales are final after 14 days of delivery.
- We do not offer free return service for orders shipped to Alaska, Hawaii, Puerto Rico, or international destinations.
Customers in these regions are responsible for return shipping costs and any applicable customs/duty fees.
